Not necessarily. Being registered on the National Do Not Call Registry, and/or Florida Do Not Call Registry may provide additional protections, but it is not required for every potential claim. Certain unwanted calls or texts may violate federal or Florida law based on other factors, including how the company contacted you, whether you gave consent, and whether you previously told the company to stop.

Be clear and direct. If they call, tell them, “Do not call me again. Please add me to your internal Do Not Call list.” For marketing texts, reply STOP when appropriate. Save screenshots of text opt-outs and document the date and time of any verbal request. If the company contacts you again, keep a record of every call or text.

For the types of cases we typically evaluate, we generally need to identify a legitimate U.S.-based business responsible for the calls or texts. Anonymous scammers, spoofed callers and overseas operations that cannot be identified or located may be difficult or impossible to pursue. If you know the company contacting you, save its name and any other identifying information.

Save as much as possible, including screenshots of your call history, text messages, voicemails, phone numbers, dates and times, the company’s name, and proof that you asked them to stop. Keeping a detailed timeline can make it much easier to evaluate what happened.

Depending on the circumstances, potential violations may include certain robocalls or prerecorded messages, unwanted marketing texts, calls or texts that continue after an opt-out request, certain repeated solicitation calls, calls made during prohibited hours, or calls that improperly conceal or misrepresent the caller’s identity.

The potential value depends on the facts and the law that applies. Certain violations of the Telephone Consumer Protection Act may allow consumers to seek $500 per violation, and damages may potentially increase to up to $1,500 for certain willful or knowing violations.

Not every unwanted call or text qualifies. Potential recovery depends on the specific facts and applicable law.

Not necessarily. Many consumer-protection matters may be resolved without the client appearing in court. If litigation becomes necessary, we’ll explain the process and what, if anything, is required from you.

There are no upfront attorney’s fees for us to review your potential spam call or text case. If we accept your case, attorney’s fees are handled on a contingency basis, meaning you do not pay attorney’s fees unless we recover compensation for you.