You asked them to stop. You blocked the number. Maybe you even replied “STOP” to their text message. So why do the calls and texts keep coming?
Every day, consumers throughout Florida continue receiving spam calls, robocalls, telemarketing calls, and unwanted marketing text messages even after asking a company to stop contacting them.
Most people don't realize that, depending on the circumstances, continued solicitation calls or texts after you've withdrawn permission may violate the Telephone Consumer Protection Act (TCPA) A federal law that restricts certain telemarketing calls, robocalls, prerecorded messages, and unwanted marketing texts. and other consumer protection laws.
At Fischetti Law Group, we help consumers throughout Florida understand whether repeated spam calls, robocalls, telemarketing calls, or marketing text messages may have crossed the line—and what legal options may be available.
If STOP didn't stop the calls, here's what you should know.
In many situations, it should.
If you've clearly told a company you no longer want to receive marketing calls or text messages—or you've replied STOP to a promotional text—you've taken an important step.
Unfortunately, some companies continue contacting consumers by:
Blocking one phone number may not stop calls placed from another number.
Marketing messages may be sent through more than one platform or service.
A company may use outside marketing vendors or lead generation companies to contact consumers.
Some companies may continue calling or texting after a consumer has asked them to stop.
If that happens, don't ignore it.
Instead, start documenting every unwanted call or text.
When you give a company permission to contact you, you may also have the ability to withdraw that permission.
This is commonly referred to as revoking consent.
Depending on the circumstances, telling a company to stop contacting you—or replying STOP to a marketing text—may revoke your consent to receive future communications.
Every situation is different, but it's important to keep records showing when and how you made your request.
If the unwanted calls or texts continue:
Capture:
Don't delete prerecorded or marketing voicemails.
Write down:
Patterns matter.
Many consumers block numbers and immediately delete everything.
Save the evidence first.
Depending on the circumstances, eligible consumers may be able to recover compensation for certain unlawful calls or texts.
In some cases, the law may allow recovery of:
for certain unlawful calls or texts
per call or text for certain knowing or willful violations
Each call or text may be evaluated separately, so repeated violations may increase the potential recovery.
Not every unwanted call or text qualifies. Whether compensation may be available depends on the specific facts and laws that apply.
You may want to speak with Fischetti Law Group if:
Not every unwanted communication violates the law, but continued solicitation after you've withdrawn permission may deserve a closer look.
Some companies use multiple texting platforms or different phone numbers. If you're still receiving marketing texts after replying STOP, save the messages and document each occurrence.
Not always. Whether you have legal rights depends on the specific facts of your situation and the laws that apply. However, asking a company to stop and keeping records of that request may become important.
Yes. Save screenshots of text messages, emails, or any other communication showing you requested the company stop contacting you. Also keep records of any calls or texts you receive afterward.
If you've told a company to stop contacting you, don't assume the continued calls or texts are simply something you have to accept.
Download our Free Spam Call Evidence Toolkit to learn what information you should save before deleting another spam call or text.
Download the Free Evidence Toolkit